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Monitoring Services Minimize Expenses
As the price of energy increases nationwide further squeezing already tight profit margins, national and regional chains are driven to achieve energy savings. Chains tend to be large energy users with long run times for their HVAC Systems, Cooking Equipment, Lighting, and Refrigeration. In addition, most utilities and some states offer attractive energy rebate programs (e.g. California) which provides added economic incentives to install energy management systems such as Quest’s Q3™
EnergyManagement System (EMS) and Quest’s TELSEC® ESB Building Management System (BMS). To attain energy savings, several chains have launched aggressive retrofit programs of existing sites.
In order to minimize large liability risks, certain chain customers need to monitor and track food safety focusing on tight temperature control along with tracking and archiving of temperatures. In addition, these customers want to monitor their equipment such as air conditioners, ice machines, boilers, etc. to provide better maintenance and reduce downtime. Furthermore, security and employee safety are critical to their operations.
Support Packages to Suit Every Need
Our comprehensive support packages address your everyday maintenance requirements at any stage in the life cycle of your equipment. By offering consistent product efficiency and the flexibility to choose the level of support you need, Quest Controls helps you deliver superior customer service. Best of all, your equipment is optimized and you can focus valuable resources on core business activities.
Around the Clock Phone Support
Quest Controls helps you minimize risk by providing 24 x 7 x 365 call center support, advanced replacement, emergency on-site technicians and more. You can decrease your operational expenses by supplementing your staff using our support professionals who provide assistance at any level of management. Your energy management system operates at peak performance, which maximizes your return on investment.
Remote Technical Support
Quest’s Technical Support team is your central point of contact for resolving issues related to operations, performance, reliability and maintenance of hardware and online operational systems. Our Technical Support team is staffed by experienced engineers with extensive technical training that operates 24 x 7 x 365 to maximize the performance of your Quest Controls systems.
Training to Ensure Quality Operation
You will receive, with every Quest service support package, the necessary engineering, turn up and test, maintenance, and training needed to operate Quest products reliably and efficiently, ensuring that you receive the best performance from our products. To further assist your in-house maintenance programs, Quest provides training courses designed to share the extensive experience of our repair center to assist in troubleshooting the equipment in the field. These courses will give your personnel the latest knowledge available about service techniques and the technology behind new product features and functions.
Product Enhancement and Upgrade Feature
From time to time, Quest offers product enhancements and upgrades which improve the product performance or add new product features. With a Service Level Agreement in place these upgrades and new enhancements are made available to the customer at no additional charge.
Test and Repair Services
Making the investment in an energy management system is just the first of many concerns arising during the life of the equipment. Keeping your system productive so you maximize the return of that investment is critical. Avoiding obsolescence and assuring reliability are important issues. At Quest we have addressed these issues by putting together a comprehensive repair service, backed by current documentation and an extensive parts supply.
Extended Warranty Program
Available to Quest customers is an Extended Warranty which is an extension of the standard repair warranty. The extended warranty program provides warranty on all Quest equipment for the life of the contract. This service will give you a complete year of worry-free operation.
On-site Support to Supplement Your Resources
With the on-site support service, experienced technicians will be at your location to troubleshoot issues and perform equipment maintenance within a guaranteed response time. Our team can evaluate Quest Controls equipment and provide you with a cost-effective method to quickly restore the productivity of your system to optimal performance levels. With every equipment purchase, you receive our standard 2 year warranty for Quest electronic control and monitoring equipment. For your convenience, we also provide secure web access to technical documentation and information on equipment and software updates.
Contact your Quest Controls sales representative for more information on how to order the support package that is right for you.
Quest’s remote monitoring provides continuous watch over a wide range of critical installations, regardless of where the facilities are located.
From the largest facilities to the small unmanned locations, Quest Controls offers remote monitoring packages to fit your precise needs.
As one of the nation’s leading providers of monitoring and control solutions for mission- critical facilities, we have equipped our monitoring center with the latest technology to ensure that we are always there for you.
Our monitoring technicians respond immediately to identify, isolate and diagnose alarms.
- Notifies you of all critical status changes
- Coordinates equipment service for you
- Provides comprehensive reporting of all alarms
- Quest’s rapid notification and response to alarm conditions helps prevent minor events from becoming major problems.
- Quest’s Monitoring Center maintains valuable, detailed historical information on trouble calls, equipment and sites.
- Provides 24 x 7 x 365 surveillance and condition notification so you know immediately if there is a problem within your site.
- Power management equipment (kw)
- Environmental equipment
- Access Control/Intrusion
- Fire detection
- CO2
- Temperature
- Humidity
- Generator
- Food Prep/Refrigeration
- HVAC
- Commercial Power On/Off
Parameters to be monitored are defined by each customer and alarm status is indicated when conditions extend beyond the user-defined thresholds.
Our highly motivated and qualified installation teams are equipped to handle nationwide deployments.
All our Installation Engineers are highly trained and regularly undergo professional development to ensure they meet our exacting standards.
- Site Survey & Audit
- Application Engineering
- Project Management
- Contractor Selection & Management
- Materials & Equipment Staging
- Cabling & Conduit Installation
- Equipment Installation
- Turn-up & Test
- Site/Project Documentation Package
- On-site Technician Training Technical Support
Our Technical support engineers are well trained in the configuration and operation of our equipment.
Through remote access, we can assist in remote troubleshooting.
- System Troubleshooting
- Operational issues
- Problem Solving
- 24 x 7 x 365 Emergency Support.
We understand that every organization has different technical support needs. That’s why Quest’s service packages offers technical assistance whenever you need it.
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